First, you’ll hear a message that goes: “Hi! Welcome to Kids Help Phone.” You will then be asked to choose for service in either English or French.

Next comes a message about prank calls. Some teens are just curious about what will happen if they call. Try to remember that our counsellors are here to help, but we need to keep the lines free for teens that need us.

Once you get through, a counsellor will ask how they can help you. Don’t sweat it if you don’t know what to say. Relax. The counsellor will ask you a couple of questions to get the conversation going.