Terms of service

We want everyone to feel safe using this website. These are our rules that everyone must follow:

  • Always use your nickname when you post messages on this website.
  • You should use the same nickname and password every time you use the website.
  • Keep your nickname and password a secret and never tell them to anyone.
  • Tell us right away if someone else knows your nickname or password.
  • We will only ask you to tell us your age, your province, and whether you are male or female.
  • Never tell us or anyone else your real name, address, phone number or email address.
  • Counsellors will not contact you directly by phone or email.
  • Be careful not to write anything that could help someone figure out who you are or where you live, like naming your friends or teachers or school or shopping mall.
  • Remember that our counsellors are only trained in English and French.
  • Only send us things that belong to you. Be careful not to send us anything that belongs to someone else ­ like a picture or a song.
  • We cannot promise that there are no mistakes on this website, or that you will find everything you want here.
  • We will edit your message before posting if there is swearing, or language or other content that we feel is inappropriate for this website.
  • Never try to meet someone in person that you met on this website.
  • Be careful not to send us anything that has a computer virus on it.
  • Remember that this website cannot be used to try to sell anything.
  • Tell us right away if you think someone is breaking these rules.
  • If you break any of these rules, you will not be allowed to use this website.
  • If you have any questions about the stuff on this page, you can call us at 1-800-668-6868. You can call us anytime to talk about anything. It is a free call from a landline or pay phone anywhere in Canada.

Posting a message


If you want to post a message, you must first read and agree to everything on this page.

  • If you need to speak to someone right away, please call us at 1-800-668-6868.
  • We want you to use a nickname when you write to us. Never tell us your real name, address, phone number or email address.
  • If we know how to identify you and if we believe that you or someone else is in danger, we will have to tell someone.
  • Do not tell anyone your nickname or password. This will protect you.
  • We will try our best to post a response to your message within a couple days of receiving your message ­ but we cannot promise that we will be able to.
  • You must agree that you will not blame us in any way if you do not like our response or if our response does not help you or if we have been negligent in some way. Negligent means that we have made a mistake because we did not take proper care or because we should have been more careful.
  • If you do something that hurts someone else in any way, you cannot blame us.
  • If someone else does something to hurt you in any way, you cannot blame us.
  • We wish we could help everyone, but we can only respond to those of you who live in Canada.
  • If there is ever an argument between you and us about anything to do with this website, only the judges in Toronto, Ontario can decide what to do.
  • If you understand and agree with everything written on this page, please click the checkbox beside “I AGREE to the Terms of Service”.
  • If you have questions about anything on this page, or are not ready to use the website, you can call us instead at 1-800-668-6868. You can call us anytime to talk about anything. It is a free call from a landline or pay phone anywhere in Canada.

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