Frequently asked questions about calling

If you’re not sure about phoning us, you can always call us for more information. Here are some questions that other kids have asked us:

“I’m too scared to call.”

It’s normal to feel scared about calling, but try to remember that we care about you. We’re here to help you whenever you’re ready to talk.

“I’m embarrassed about my question.”

If you’re feeling shy about talking about your problem, try writing it down first. Our counsellors have a lot of experience talking to kids, and they will understand if you’re nervous. If you’re not sure what to say, you could ask a few questions about Kids Help Phone first.

“What if I’m crying?”

That’s okay. Our counsellors can help you calm down. There’s nothing wrong with crying.

“Are you guys going to think I’m a bad person?”

Not at all. We’re here to help you, not judge you.

“My problem’s not that big. Should I just keep it to myself?”

There is no problem too big or too small for us. If it’s important to you, then we want to talk to you about it.

“Can I ask to speak to a male or female counsellor?”

You can ask to speak to a male or female counsellor, but sometimes there are more female or male counsellors taking calls at one time. In other words, we will try to get you a counsellor with the gender of your choice, but we can’t make any promises.

"Can I call Kids Help Phone if I live outside of Canada?"

While we’d love to help everyone, our 1-800 number will only work within Canada.

"If I call, will the number show up on my phone bill?"

It depends. If you call from a cell phone, the number may show up on your bill. Even though we’re committed to providing confidential service, we can’t control the way service providers bill their customers. Keep in mind that our number will not show up on your bill if you call us using a land line.

"Does it cost me minutes to phone?"

Our service is free, but your cell phone plan is out of our hands. In other words, your call may use up minutes, but it depends on your service provider.

*Our Promise

We are here to help you, not get you into trouble.

When you call us, you don't have to tell us your name, address, or phone number.

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