Need to talk? Is something on your mind? Our counsellors are here to help.
Our service is:
You don't have to tell us your name
We won't share what you talk about.
You have choices
We believe that you have choices when it comes to dealing with a problem. We can’t tell you what to do, but we can help you think about different ways of handling your problem. You can decide what’s best for you.
Ready to talk? 1-800-668-6868
If you’re not ready to talk, check out the Asked Online section of our site to read questions and stories that have young people have shared with us.
Prank calls – please don’t
It is sad to say but there are some kids and teens who make prank calls to Kids Help Phone. While we understand that most prank callers are just joking around, it can be dangerous when our phone lines are tied up with callers who don’t have real questions or concerns. Please don’t prank call Kids Help Phone—leave our lines open for the kids and teens who need our help.
Some people call Kids Help Phone to verbally abuse, threaten, or swear at counsellors. These types of calls are never OK. To keep Kids Help Phone a safe place for our staff and callers, we will respond to abusive calls by taking action, and may contact the police.
Is it a medical emergency?
If you are experiencing a medical emergency, such as if you are injured and are bleeding a lot or if you believe that your life is in danger, please call 911. Calling 911 will allow you to get help faster than if you call us first – this can be important in situations where every second counts. Of course, you are always welcome to call us first and speak with a counsellor, it just means that getting help (like an ambulance, if you need it) might take a little longer.
What is counselling?
Some people get a little worried when they hear the word “counselling.” That’s okay. Counselling means talking to someone who knows a lot about different things that kids face. We think of counselling as talking with someone you can trust, and who wants to help.