How to keep it private

If you’ve surfed the Internet on a public computer, such as at a library or at school, it’s possible for others to see what websites you have visited. If you don’t want anyone to know that you’ve used our service, here’s what you can do:

Internet Explorer 8 Icon

Internet Explorer 8, 9, 10, & 11

  1. Hold down the Shift + Ctrl + Del keys at the same time.
  2. A window will appear with several options. Select Temporary Internet Files, Cookies, and History.  Click Delete to clear them.

    Note: You can start Internet Explorer's InPrivate browsing feature before visiting Kids Help Phone to help keep your visit private. Open a new page and hold down the Shift + Ctrl + P keys at the same time. A notice will appear saying InPrivate browsing has started and Internet Explorer won't record any information about your website visits.

Internet Explorer 7 Icon

Internet Explorer 7

  1. Click on the Tools menu and select Internet Options.
  2. In the General page under Browsing History, select the Delete button.
  3. Select the Delete all... button at the bottom to clear everything. A confirmation pop-up will appear. Click the Yes button.
Safari Icon


  1. From the Safari menu, select Reset Safari.
  2. Choose to clear history, cookies and any other elements you want.
  3. Click the Reset button. Note: You can start Safari's private browsing mode before visiting Kids Help Phone to help keep your visit private. From the Safari menu, Private Browsing and click OK when you see the confirmation message.
Firefox Icon


  1. Click Firefox in the upper toolbar and select Clear Recent History.
  2. Select the Time Range to clear from the drop-down menu (select Everything to clear all cache).
  3. Click Details to choose what history elements to clear (e.g. cache and cookies).
  4. Click the Clear Now button. Note: You can start Firefox's private browsing mode before visiting Kids Help Phone to help keep your visit private. Click the Firefox or Tools menu and select Private Browsing. You will see a confirmation box. Click Start Private Browsing to begin.

Google Chrome

  1. Click the Wrench Icon (Tools menu).
  2. Select Options.
  3. Select Under the Hood on the left, click Clear browsing data... in the "Privacy" section.
  4. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
  5. You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select Everything.
  6. Click Clear browsing data.
  7. Close tab. Note: You can start Chrome's "incognito mode" before visiting Kids Help Phone to help keep your visit private. To turn on incognito mode, click the Tools menu and select New incognito window. Browsing in incognito mode keeps Google Chrome from storing information about the websites you've visited.

No guarantees

You can never be completely sure that someone will not access your browsing history.

The person who owns or looks after the computer may have installed a software program that tracks the visited sites.

Be ready

If someone happens to see that the browsing history has been cleared and asks you about it, have an answer ready.

You can say that you heard or read that computers work faster and waste less disk space when the browsing history is deleted. It’s a good thing to say because it’s totally true.

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